Privacy Policy

Last updated: October 2024

Introduction

TopgradeKW ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website topgradekw.com and use our academic tutoring services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Academic information (course details, subject areas, grade level)
• Communication history through our contact forms and messaging platforms
• Information provided through WhatsApp and Instagram communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Website usage data and pages visited
• Device information and technical specifications

How We Use Your Information

We use the information we collect to:

• Provide academic tutoring and support services
• Respond to your inquiries and communicate with you
• Improve our website and services
• Send you updates about our services (with your consent)
• Comply with legal obligations

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With your explicit consent
• To comply with legal requirements or protect our rights
• With trusted service providers who assist in website operation (under strict confidentiality agreements)

Data Storage and Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel for legitimate business purposes.

Third-Party Services

Our website may contain links to third-party services including:

• WhatsApp for communication
• Instagram for social media interaction
• Google Fonts for website typography

These third-party services have their own privacy policies, and we are not responsible for their practices.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for processing
• Receive a copy of your data in a portable format

Children's Privacy

Our services are intended for students of various ages. If you are under 18, please ensure you have parental consent before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• WhatsApp: +965 98841935
• Instagram: @topgradekw
• Through our website contact form